Frequently Asked Questions

How long does it take to receive my order?

Orders are processed within 1–3 business days, and most orders arrive within 7–12 business days after dispatch.

Do you offer free shipping?

Yes. We offer free shipping on all orders within the United States.

Where do you ship?

We currently ship to all 50 states within the United States.

How can I track my order?

You will receive an email with tracking information once your order has been dispatched. Please allow 24–48 hours for tracking to update.

Can I change or cancel my order?

Orders can be changed or cancelled within 12 hours of being placed, as long as they have not been processed. Please email us right away.

What is your return policy?

You may return items within 30 days of delivery. Items must be unworn, unwashed, with tags attached, and in the original packaging.

Can I exchange for a different size?

Yes. We offer size exchanges within 30 days of delivery, subject to availability, with no restocking fees.

How long do refunds take?

Refunds are processed within 5–10 business days to your original payment method after your return is received and inspected.

Is my personal and payment information safe?

Yes. Your privacy and security are a priority. All payments are handled through secure systems, and we do not store your payment details.

How do I choose the right size?

Please check the size guide on each product page and compare it with your own measurements. If you are between sizes, we recommend sizing up. Need help? Email us and we will gladly assist.

Do colors look exactly like the photos?

We do our best to show accurate colors, but they may vary slightly depending on your screen settings.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the item received. We will resolve the issue as quickly as possible at no additional cost.

How should I care for my garments?

Care instructions are listed on each product page and on the garment's care label.

What payment methods do you accept?

We accept American Express (Amex), Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa. All payments are processed securely.

How can I contact you?

Email us at support@merovine.com or call +1 (914) 356-1943, Monday to Friday, 9:00 AM – 5:00 PM (EST). We reply to all inquiries within 24 hours on business days.

Still have questions?

We're always here to assist you. Please contact us at support@merovine.com, and our team will respond as quickly as possible.

Customer Service

Availability: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Email: support@merovine.com
Phone: +1 (404) 277-0880

Support Information: Our dedicated customer support team is here to assist customers across the United States. We aim to respond to all inquiries within 24 hours on business days and are committed to providing fast, friendly, and professional support.

Company Information

Company name: Merovine
Business Address: 9818 Collier Ln, Louisville, KY 40291, United States
Business email: support@merovine.com
Phone: +1 (404) 277-0880