Shipping policy

We aim to provide a smooth and reliable delivery experience for all orders placed with Merovine.

Processing Time

Orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information.

Delivery

Most orders arrive within 7–12 business days after dispatch. Delivery times may vary depending on the item and your location. All orders are carefully packed to keep your pieces in perfect condition.

Free Shipping

We offer free shipping on all orders within the United States, with no additional or hidden fees.

Order Tracking

Tracking information is sent by email once your order ships. Please allow 24–48 hours for tracking to update. If your order is delayed, we will keep you informed.

Incorrect Shipping Address

Please make sure your shipping address is complete and correct at checkout. If you notice an error, contact us at support@merovine.com as soon as possible. We are unable to redirect orders once they have been dispatched.

Lost or Damaged Parcels

If your parcel arrives damaged or has not arrived within the expected timeframe, please contact us at support@merovine.com with your order number. We will work with our fulfillment partners to resolve the issue as quickly as possible.

Company Information

Company name: Merovine
Business Address: 9818 Collier Ln, Louisville, KY 40291, United States
Business email: support@merovine.com
Phone: +1 (404) 277-0880

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

Support Information:
Our dedicated customer support team is here to assist customers across the United States. We aim to respond to all inquiries within 24 hours on business days and are committed to providing fast, friendly, and professional support.