Privacy policy

At Merovine, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website or place an order.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect:

Contact information: name, email address, phone number, billing and shipping address
Order information: products purchased, order history, and payment confirmation details (we never store your full card number)
Device information: IP address, browser type, device type, pages viewed, and referring website

2. How We Use Your Information

To process and deliver your orders and send order updates
To respond to your questions and provide customer support
To send promotional emails, only if you have subscribed (you can unsubscribe at any time)
To improve our website, products, and shopping experience
To prevent fraud and comply with legal obligations

3. Cookies

We use cookies to keep items in your cart, remember your preferences, and understand how visitors use our website. You can disable cookies in your browser settings, but some features may not work properly.

4. Sharing Your Information

We never sell your personal data. We share information only with trusted service providers who help us operate our business, such as our store platform, payment processors, shipping carriers, and email service providers, and only as needed to provide their services. We may also disclose information when required by law.

5. Data Security

We use industry-standard safeguards, including SSL encryption, to protect your information. All payments are processed through secure, encrypted payment providers.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at support@merovine.com. California residents have additional rights under the CCPA, including the right to know what data we collect and to opt out of the sale of personal information (we do not sell it).

7. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect their personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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